About Taveline

What is Taveline?

Taveline is an online fashion store offering women's clothing and carefully selected styles designed for everyday wear, special occasions, holidays, and seasonal wardrobes.

Where is Taveline located?

Taveline is operated by Stefann Kaburov.

Address: Route des Vuarines 66, 1564 Belmont-Broye, Switzerland

How can I contact Taveline?

You can contact our customer support team by email:

Email: contact@taveline.com

Phone: +41 767868577

Orders

How do I place an order?

Simply browse our products, select your preferred item and options, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information and complete your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you before the order has been processed or shipped.

Once an order has been shipped, changes or cancellations may no longer be possible.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation email containing your order details.

If you do not receive it, please check your spam or junk folder before contacting us.

Shipping

Where does Taveline ship?

We currently ship to:

• Switzerland

• European Union countries

• United Kingdom

• South Africa

If your country is not available at checkout, please contact us.

How long does delivery take?

Estimated delivery times are:

• European Union & Switzerland: 8–10 working days

• United Kingdom: 6–10 working days

• South Africa: 8–12 working days

Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available.

Can delivery take longer than expected?

Yes. Delivery times are estimates and may be affected by carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our control.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

Items must generally be unworn, unused, in their original condition, with original tags and packaging, and accompanied by proof of purchase.

How do I request a return?

Please contact us before sending anything back.

Email: contact@taveline.com

If your return is approved, we will provide instructions regarding where and how to return your item.

Who pays for return shipping?

Unless the return is due to a defective, damaged, or incorrect item, the customer is generally responsible for return shipping costs.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed to the original payment method within 10 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

What if I receive a damaged, defective, or incorrect item?

Please contact us as soon as possible after receiving your order.

Email: contact@taveline.com

Please include your order number and, where appropriate, photographs showing the issue so we can evaluate it and provide an appropriate solution.

Products

Are product colors exactly as shown online?

We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your device, screen settings, and lighting.

Are all products available in every size?

Availability varies by product. Available sizes and options are displayed on the individual product page.

How should I choose my size?

Please review the size information provided on the product page before placing your order. If you are unsure about sizing, contact us and we will be happy to assist where possible.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location.

Payments are securely processed through Shopify Payments and its supported payment providers.

Is my payment information secure?

Yes. Payment information is processed through secure payment providers. Taveline does not store your complete credit or debit card information.

Customs & Taxes

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country.

Any applicable customs charges are generally the customer's responsibility unless otherwise stated at checkout.

Contact

How can I contact Taveline if I have another question?

Our customer support team is happy to help.

Taveline

Stefann Kaburov

Address: Route des Vuarines 66, 1564 Belmont-Broye, Switzerland

Phone: +41 767868577

Email: contact@taveline.com